Effective Date: September 29, 2026
Last Updated: September 29, 2026
NextDoor Property Solutions LLC (“NextDoor Property Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit information through our website, communicate with us, request a cash offer, or otherwise use our services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
We do not provide customer accounts through our website and do not collect payment card or banking information through the website.
When you visit our website, we and our service providers may automatically collect certain information about your device and use of the website, including:
We may use cookies, pixels, tags, and similar technologies to collect this information.
We may use information we collect to:
We seek to collect and use personal information only as reasonably necessary for these purposes.
If you provide your telephone number and consent to receive text messages, NextDoor Property Solutions LLC may send you informational, transactional, and/or marketing text messages regarding our services, property offers, and related communications.
Message frequency may vary. Message and data rates may apply.
Consent to receive marketing text messages is not a condition of purchasing or using our services.
You may opt out of receiving text messages at any time by replying STOP to a message. You may receive a confirmation message after opting out.
For assistance, you may reply HELP or contact us at info@nextdoorpropertysolutions.com.
We do not sell or provide your mobile telephone number or SMS consent information to third parties for their independent marketing or promotional purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you provide your email address, we may use it to respond to your request and to send information about our services, property offers, or other marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe instructions included in those communications or by contacting us at info@nextdoorpropertysolutions.com.
Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications when necessary to respond to an active inquiry or transaction.
We may use cookies and similar technologies to operate our website, understand how visitors use it, improve performance, and measure or deliver advertising.
These technologies may collect information about your browser, device, IP address, website activity, and interactions with our advertisements.
We may use third-party analytics, advertising, and website technology providers, including services provided by companies such as Google and Meta.
These providers may process information collected through cookies, pixels, tags, or similar technologies according to their own privacy policies and our agreements with them.
You can generally control cookies through your browser settings. Blocking certain cookies or technologies may affect how portions of the website function.
We use third-party companies and technology providers to help operate our business.
For example, information submitted to us may be stored or processed using Podio, which we use for customer relationship management and business operations.
We may also disclose information to service providers that assist us with:
These providers may access personal information only as appropriate to provide services to us or otherwise as permitted by applicable law.
We may disclose personal information when reasonably necessary to operate our business or provide our services, including to service providers and contractors working on our behalf.
We may also disclose information:
NextDoor Property Solutions LLC does not sell personal information or homeowner leads to third parties.
We also do not sell personal information such as your name, email address, telephone number, or property information to third parties for their independent marketing purposes.
Certain advertising or analytics technologies may involve disclosures that can be treated as “sharing” or similar activity under some state privacy laws. Where applicable, residents may have rights regarding those practices as described below.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our business.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.
Please do not send sensitive financial information, Social Security numbers, passwords, or other highly sensitive information through ordinary email or website forms unless specifically requested through an appropriate secure process.
Depending on where you live, applicable state privacy laws may provide you with certain rights regarding your personal information.
These rights may include the ability to:
These rights are subject to applicable legal limitations and exceptions.
To submit a privacy request, contact info@nextdoorpropertysolutions.com.
Please include sufficient information for us to identify you and understand your request. We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
California residents may have additional rights under the California Consumer Privacy Act, as amended (“CCPA”), if the CCPA applies to our processing of their information.
Depending on applicability and applicable exceptions, these rights may include the right to know, access, correct, or delete certain personal information and the right to opt out of the sale or sharing of personal information.
During the preceding 12 months, we may have collected categories of information including:
We collect these categories for the business and commercial purposes described in this Privacy Policy.
We may disclose these categories to service providers, contractors, analytics providers, advertising technology providers, and other parties described in this Privacy Policy as reasonably necessary for those purposes.
We do not sell personal information or homeowner leads for monetary consideration.
If our use of advertising technologies constitutes “sharing” under California law, California residents may have the right to opt out of such sharing.
California residents may submit applicable privacy requests by contacting info@nextdoorpropertysolutions.com.
We may request information necessary to verify your identity and process your request.
An authorized agent may submit a request on behalf of a California resident where permitted by law. We may require proof of the agent's authority and verification of the consumer's identity.
Residents of certain U.S. states may have privacy rights under their state's applicable consumer privacy laws.
Where applicable, we will honor qualifying requests to access, correct, delete, or obtain a copy of personal information and requests to opt out of certain processing activities.
You may submit a request by emailing info@nextdoorpropertysolutions.com.
If applicable law provides you with a right to appeal a decision we make regarding your privacy request, you may submit an appeal using the same email address and indicate that your request is a privacy appeal.
Our website and services are intended for adults age 18 and older.
We do not knowingly collect personal information from children under 18 through our website.
If we learn that we have collected personal information from a person under 18 in circumstances where we should not have done so, we will take reasonable steps to delete the information.
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
Some browsers and devices allow users to send privacy preference signals.
Where required by applicable law, we will process recognized legally valid browser-based opt-out preference signals in accordance with applicable requirements.
Because standards and legal requirements regarding these signals may change, our practices may evolve accordingly.
We may update this Privacy Policy periodically to reflect changes to our business, website, technologies, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
Material changes may also be communicated through our website or other reasonable means where appropriate or required by law.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, contact:
NextDoor Property Solutions LLC
Email: info@nextdoorpropertysolutions.com
Website: nextdoorpropertysolutions.com